General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Verification for automated online or telephone help

What an absolute nonsense the verification system is. I tried to order a new sim because mine is faulty. Yet they try to verify you by sending a security number by text to the phone with the faulty sim. Clearly that isn’t going to work! Next option f...

Report 'sorry for unusually high call volumes' recorded messages

Martin Lewis of MoneySavingExpert fame has launched a tool to gather information about businesses that leave their customers on hold. He says :- Please report "sorry, we are experiencing unusually high call volumes" messages. We want to test if some ...

O2 to roll out free AI-powered spam-fighting tools to help protect customers from fraud

Some might say that this is long overdue :- Virgin Media O2 to roll out free AI-powered spam-fighting tools to help protect customers from fraud - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-roll-out-free-ai-powered-spam-fighti...

2g,3g,4g Recent changes

Has o2 recently removed either 2g or 3g from their service please?

Why has o2 now become the UKs worst network?

Hello. I’d like to talk about why this god forsaken network has now become the UKs worst. I have been with o2 for almost 7 years and I’ve been loyal to them because once upon a time they where good and reliable.Over the last year or so though things ...

Still have not received my Apple Music code

Good morning, I recently made the decision to move providers (about 3 weeks ago) from EE to 02 and went with a 24 month sim only plan. This included up to 6 months of Apple music. I haven’t received the link for this and have contacted 02 a few times...

Galaxy Buds

Anyone else feel they've been totally misled by O2 with the free Galaxy Buds Pro 2 offer? I ordered my S23 directly on the O2 site back in September, specifically selecting the free buds offer. I called twice between September and November and got to...

Downloading a new eSim usin the My O2 App?

HiMy wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM ...

end my contract

please cancel my contract when it ends

? spam calls

I keep getting calls from 020 3336 2954 and it comes up as suspected spam. They say they are from O2 and want me to confirm what email address they have for me. I ask them to tell me what address they have on record and I'll conform if it is correct ...