General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 returns issues?

Hopefully this isn't in the wrong place, I'm returning a Galaxy S20 "like new" and I'm still during the cooling off period, nothing wrong with it at all, I've heard horror stories about O2's repair services and wondering if anyone has experience with...

Upgrade

Hi I've been informed that i can upgrade from my current contract to a more suitable one, but notice o2 want to charge me 6 pound more for the same data/airtime as im on now. is this usual ? /

Scam

I’m getting txt messages that are charging me and o2 have allowed it yet won’t stop it. I’ve tried contacting them and nothing. I did not authorise these txt messages and certainly shouldn’t be paying for them. Been a lifelong o2 customer and this is...

POOR CHOICE OF PARTNERS

Well, what can i say. just flabagasted. Upgrade phone, not done it in a while. dont think i am even going to bother keeping it either. Start chat window 18.26Finish chat window 21.49 this is just to upgrade, how is that beneficial. anyway i held my p...

Samsung Galaxy S8 charger cable replacement

Hey there fellow reader,Anyone know the answer to following or point me in the right direction please?1. Im looking for somewhere to buy an official samsung cable for s8 (as my one is coming apart a bit on one end after all these years).2. If not an ...

third class customers

Why dose O2 treat pay as you go customers like they are eather 3rd class customers or theyt are Scum.I spoke to an agent and afdter 10 ways to confirm my identity I was transfered to another agent to help me. I have a week O2 signnal at home the new ...

Why are 02 prices direct from themselves so uncompetitive/rip off?

I've been with 02 as long as I can remember, my last upgrade was via CW but they don't do 02 anymore. I'm looking at upgrading out of my rolling monthly sim to the new SE but 02's prices seem to be way higher than anywhere. Sky now also hugely underc...

conecting

I’ve been trying to call a friends for the past 2 days and all I get is a message saying this persons phone is switched off and unavailable. What does this mean? They use EE network

Positive feedback

Not a question as such, ibjust wanted to say that the customer service assistant that helped me with my upgrade today was most helpful. I work in customer services and I know how quick people are to complain and the positive experiences dont get ackn...

Thank you to Blackpool O2

Just want to say a big thank you to Dean, Lauren and Lee at the Blackpool store for their assistance today. They were all so helpful a credit to your company. Thanks again Laura