General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates

Hello, Looking for advice. I had recently purchased a new Samsung Galaxy S24 Ultra 5G to then be told its out of stock 10 days ago. I have not had any updates, when I look at the tracker it explains I will get a notification when its been dispatched ...

02 have taken unauthorised money from my partner's account

02 have taken an unauthorised amount of money from my partners account.They authorised £250 and they have taken £850 I have tried dealing with this for weeks over the phone to be lied to and promised a refund now they are doing nothing this has put m...

Roaming in USA - widespread cellular outages today 22-Feb-2024

Heads-up for those with O2 roaming in USA: "Widespread outages in cellular service, with AT&T bearing the brunt of a seemingly nationwide issue.Problems with AT&T, Verizon, and T-Mobile services began flooding into outage site Down Detector at roughl...

Customer services say they can't transfer former Virgin numbers to new O2 phone contracts

Has anyone else had this problem and can anyone offer a workaround?I bought a new pay monthly phone for my wife on O2 via Mobile Phone Direct. She already had an O2 SIM only contract which had started as a Virgin Mobile account, so I thought it would...

O2 app

New app is ******

Help with 'Private Number' Issue

Hi. I have seen other posts with this issue but I have tried everything and have had several open tickets with no resolution. All incoming calls are labelled ' Private' or 'Unknown' Number. Been 6 months since I ported to O2. I desperately need this ...

Billing

Is it me or is O2 support worse than useless?

Don't Put Your Wet Phone In Rice

Says Apple: If you see a liquid-detection alert on your iPhone - Apple Support

Transfer of mobile account from VM to O2

As part of a VMedia bundle deal, some years ago, I accepted a mobile sim to reduce the overall cost of the bundle. Seemed like a harmless thing to do. Then when VM and O2, merged, the direct debit by VMobile was transferred to O2. I already had two a...

Why does it take so long for customer services to answer??

I fell behind on my bill and made an arrangement to make the payment yesterday. Then I tried to call yesterday and spent over 5- 6 hours on the phone waiting for someone to answer the phone, that is just unacceptable!!!! Is it just me having issues o...