General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Gen Z lost for words when sports tournaments aren’t on

I found this to be a strange press release :- Gen Z lost for words when sports tournaments aren’t on - Virgin Media O2https://news.virginmediao2.co.uk/gen-z-lost-for-words-when-sports-tournaments-arent-on/

Using a USB data cable with a Motorola Moto G5?

Above. I have a USB lead at the Flat, would I be able to plug my phone into my PC to transfer files to and from my phone with it? The phone is a Moto G5 which I'm using until my Pixel 7's repaired because I had kind of a smashing time (excuse the pun...

Proof of Usage

I lost my phone on the 4th March. Since then I have been going through utter hell to try and get a proof of purchase certificate. During these days o2 managed to block my new sim twice repeatedly gave me conflicting information on when I would receiv...

Argh, no next day delivery

So, frustrating, O2 cannot seem to delivery next day to Northern Ireland. Despite it saying if you order before 4.30pm it will be delivered next day to Northern Ireland. Every order has taken 2 days to deliver and even DHL website states its been sen...

Not receiving texts - porting issue SOLVED

Hi all,This is a post to outline my very long journey to getting my texts back, after they suddenly stopped coming through to my phone. TLDR; I wasn’t receiving any text messages because my number hasn't ported correctly from Vodafone (issue emerged ...

Text messages

My mum is in her 80s and she uses a basic phone for texts and calls. She replaced her old sim to a newer one a couple of months ago. As of today she cannot receive text messages. Can anyone help? O2 say it is due to the fact that they didn't update t...

Why most countries are struggling to shut down 2G

Shutting down 2G networks leaves millions of phones obsolete - Rest of Worldhttps://restofworld.org/2025/shutting-down-2g-networks-phones-obsolete/

o2 Network Investment

Looks like VMo2 are investing again in the network which to be honest at times is pants... Think it needs more then £700million quid spent on it... https://news.virginmediao2.co.uk/virgin-media-o2-to-supercharge-network-reliability-with-700m-mobile-t...

Ear buds arnt being honoured

I recently upgraded to a Samsung s25 ultra and was promised ear buds as part of the deal I even double checked whilst on the phone to the agent that assured me I would get them, fast forward a couple of weeks I rang 02 to chase them up i was told I w...

How to boost sales, increase retentions and confuse people: the tale of an unintentional VM Upgrade!

So even though new contracts taken out this month with either O2 or VM still quote the 3.9% + RPI figure for the annual price increase in March - I have upgraded both a VM (unintentionally, more below) and an O2 contract in the last 30days - it appea...