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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29269 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Unable to cancel O2 Number

Hi, This is for my mum, who is struggling to cancel an old O2 Number, which she has never even used or put into her phone. The number was part of a virgin package, and had been paying this number as well as the one she uses for a few years. The sim i...

Tessa93 by Level 1: Joiner
  • 811 Views
  • 12 replies
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Apple Watch Mobile Data Problem

Posting this in case it helps other people struggling to setup an O2 mobile data plan on their Apple Watch, ie to add an Apple Watch plan that is then associated with the tariff of their paired iPhone.Tried to setup the mobile plan on 26th Dec 2022 b...

Steve-W by Level 2: Apprentice
  • 3138 Views
  • 14 replies
  • 6 kudos

DEFAULT placed on a 'closed' account - O2 cannot access my account due to it being an 'OLD' account

Hi all, I am currently not an O2 Account holder, and have not been for the past 2 years. However, in Feb 2023, I realised my credit score had reduced to poor and had no understanding why. I used Experian to try and understand what may have caused thi...

Faulty handset nightmare

Hi all,I already had one handset pay monthly contract with O2 and ten days ago ordered myself a Google Pixel 7a on a pay monthly contract and ported my pay as you go number from another network. Two days ago the Pixel 7a stopped responding to touch. ...

Adzd1975 by Level 1: Joiner
  • 635 Views
  • 9 replies
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Package bundle from o2

I got a phone call saying that I can get a deal on my contract and new phone but the phone hasn't been delivered yet and I haven't received any calls of it being delivered yet I got a package delivered but wasn't for me was a mistake and I sent it ba...

Phone stolen in South Africa

Hi Guys We got mugged yesterday afternoon near Cape Town. My wife's 02 phone was stolen. Using my 02 phone I've tried calling a phone number suggested on the website for reporting phones stolen abroad+44 7860 980202And also tried these UK numbers0344...

Cancel billing text alerts

Can anyone tell me how (if)I can switch off the billing etc text alerts I get every month. I’ve looked all over my o2 & can’t find anything. I’ve got 3 phone accounts registered to my number so I’m constantly getting billing & spending cap notificati...

Le01889 by Level 1: Joiner
  • 187 Views
  • 2 replies
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