General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

UK Customer Services Uncontactable

I am an o2 business customer.I have three numbers for o2 customer services and have never had a problem contacting them in 30 years as a customer of 02, previously BT Cellnet, but now, all calls to 02 are diverted to a call centre in the Phillipenes....

O2 Customer Service appears to have disappeared

Does anyone know if it is still possible to call customer service or speak to a human being at O2?I've been on hold for 8 hours this week and still haven't got to speak to anyone; it just rings seemingly forever and then cuts off.The chat function se...

Happy with my Buds2pro

I finally received my Galaxy Buds2 Pro, a fantastic product. I've been waiting for it for a long time, and this is a wonderful offer from O2 for purchasing the S23 Ultra. Many thanks to @Dave-O2. For your prompt answer. Thank you. Thank you!

Poor coverage since swapped from Virgin Media to O2

Has anyone else noticed a severe decline in coverage since being swapped from Virgin Media to O2? I called my GP this morning and it was so bad I asked them to call me back on the landline. I did the coverage check and it says coverage is good but it...

30% discount scam

Hi Just checking if anyone has come across people /scam claiming to be from 02 offering a 30% discount off your bill due to bad signals which there always is where i am at the moment so people could get caught out if not careful.Many thanks Jane

no number syndrome

What the hell is going on with 02's new sim cards? I have had about 5 new 4g sim cards and used them with a brand new mobile and every incoming phone call was "no number" even from my contacts list? I eventually sent the new phone back and put the si...

Delayed Delivery for HAN Samsung Galaxy S24 Ultra 5G 1SAE35VN - 10 days ago, no updates

Hello, Looking for advice. I had recently purchased a new Samsung Galaxy S24 Ultra 5G to then be told its out of stock 10 days ago. I have not had any updates, when I look at the tracker it explains I will get a notification when its been dispatched ...

02 have taken unauthorised money from my partner's account

02 have taken an unauthorised amount of money from my partners account.They authorised £250 and they have taken £850 I have tried dealing with this for weeks over the phone to be lied to and promised a refund now they are doing nothing this has put m...

Roaming in USA - widespread cellular outages today 22-Feb-2024

Heads-up for those with O2 roaming in USA: "Widespread outages in cellular service, with AT&T bearing the brunt of a seemingly nationwide issue.Problems with AT&T, Verizon, and T-Mobile services began flooding into outage site Down Detector at roughl...

Customer services say they can't transfer former Virgin numbers to new O2 phone contracts

Has anyone else had this problem and can anyone offer a workaround?I bought a new pay monthly phone for my wife on O2 via Mobile Phone Direct. She already had an O2 SIM only contract which had started as a Virgin Mobile account, so I thought it would...