Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
So this is where you leave FEEDBACK!I purchased a phone on the 30/07/2021 and had great service from the staff in the Grantham shop (Rebecca). Thank you.
Hi, I've been a very happy O2 customer for more than 2 years, barely noticing any issues with the connection. My up/down links were so much better than the dodgy wired "broadband" that I discontinued the wired connection and just stick with the O2 4G...
Changes: £10 big bundle: Now 7GB. Was 6GB£15 big bundle: unchanged at 15GB£20 big bundle: reinstated. Offers 30GB£30 big bundle: unchanged at 100GB, but offers 500 international minutes to 29 countries. Bundles no longer available to new customers: £...
I’ve just switched back to O2, I was with them for years, a good 10 or 15 years back. Since then I’ve been with Three, who despite the reputation were very very good. Constant, consistent 4G signal and 5G at home (which is in a semi-rural location). ...
Shaheen was a huge help after the online messaging could not help AT ALL. The online service would not accept that I only had one phone and all my service were completely cut off. They still insisted (despite living alone and just coming out of isola...
is there any way to recover a whole text thread which accidently deleted last night ?
I am looking for a new handset. I am not the best at tech and currently have a three year old Sony Xperia. Prior to this handset I was used to Samsung. As with everyone my phone contains my life.Owing to remote working my phone has to contain a multi...
Got an S7 which i had on contract since 2018. Paid off the phone last year so just pay for airtime now. Roughly £21 (plus F&F discount) for 4GB of dataGot a letter yesterday saying my tariff is no longer available from o2, so will be put on a new tar...
How long do the Credit Referals Team typically take to respond? The automatic reply states they typically respond with an outcome in 3 working days but I emailed them nearly 3 weeks ago and still no response ... Any advice/help is appreciated!
I upgraded my phone yesterday in the Solihull Touchwood store and had a brilliant experience with Jaspriya. I would really like her to be recognised for the excellent way she dealt with me
