General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Chicken and egg when switching from plastic sim to eSim

When upgrading my Pay Monthly contract online recently, I decided to switch from plastic sim to eSim when asked to choose on the form. I had imagined that when I did so, there would be some sort of seamless migration process. In fact, the SIM was dea...

New phone / no sim / can't use

Recieved my new S25 Ultra last week ( the whole ordering process was a nightmare ) 6 days after delivery I still cannot use my phoneMy 02 account doesn't show my new phone which is a 2nd phone / 2nd line , live chat are utterly useless. I have no sim...

Bastille’s Dan Smith and O2 urge music fans to have their say on greedy ticket touting

Bastille’s Dan Smith and O2 urge music fans to have their say on greedy ticket touting as Government’s landmark consultation nears close - Virgin Media O2https://news.virginmediao2.co.uk/bastilles-dan-smith-and-o2-urge-music-fans-to-have-their-say-on...

O2 UK and Ontix Expand 4G Mobile Small Cells into Plymouth

Virgin Media O2 and Ontix deploy small cells to bring improved mobile connectivity to Plymouth - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-and-ontix-deploy-small-cells-to-bring-improved-mobile-connectivity-to-plymouth/ O2 UK and...

Virgin Media bill up 7.5% but o2 sim only up 33%

Virgin Media package increase 7.5% in April but o2 sim only price £1.80 increase which is 33% and unfair? I only pay £5.44 and £1.80 increase is not justified in my opinion?

Uswitch 2025 Awards Name Best UK Broadband and Mobile Providers

Both O2 and their wholly-owned subsidiary giffgaff (sic) feature prominently :- Uswitch 2025 Awards Name Best UK Broadband and Mobile Providers - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/03/uswitch-2025-awards-name-best-uk-broadband-and...

Resolved! I keep getting texts from "O2" saying I've won an Iphone 16 (which I don't want)

Above. The texts claim to be from "O2-UK" yet I don't think they are? I'm loath to report it to the Network given the current account dramas in general because I know for a factual fact they won't do anything. Help before I tear up my contract and te...

Is O2 throttling 4G speeds during the week?

On a weekend, I can upload a 1GB file in 5-8 minutes. (10:30pm last night.) During the week, that drops to 1 hour 50 or more minutes. (From 6.45am this morning). Is O2 throttling 4G speed during the week? I'm on an unlimited plan. Location is LS1, Le...

Unable to make international calls from the UK

Hi, I have tried the following removed cap ensured my phone settings allow international calls spoke to various o2 representatives can anyone assist thanks

16 tips to protect your phone from thieves

Some useful hints and tips in here :- 16 tips to protect your phone from thieveshttps://www.moneysavingexpert.com/mobiles/steps-to-take-before-your-phone-is-stolen/