General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 loyalty

Hi everyone,Yesterday I seen my bill and I was like wat the hell.The bill went up literally £2.60pm due to inflation.So I requested a pac code.And I got a call bout 1/2 later from o2 retentions team.Asking did I receive my pac code and why did I requ...

Brilliant

Was talking to a 02 about my phone on Sunday and I'm very impressed with the knowledge from 02 helped me out so much 3 cheers for 02

Gmail could not verify that it actually came from o2.com

ok so im starting to get warnings on my o2 bill for the last couple of months. yet the others are totally fine and the same email its sent from o2shop@o2.comand the full warning isBe careful with this messageGmail could not verify that it actually ca...

O2 prices

O2 regard themselves as a premium network and so deem it reasonable to rip people off. Been with o2 for 10+ years, and now this 3 year contract is ready to upgrade, I’ve done some market research. I found Vodaphone can offer a brand new iPhone 13 pro...

Resolved! Scam

I'm on pay as you go, had a scam text today and they took £4.69 from my balance. I've contacted 02 they said it was from" shared shortcake for oxygen 8 "they have blocked the no from where it came from. They have given me a tel to call 03333137900 to...

Deeply concerned about o2 security breach through app

So I was on the app yesterday looking at upgrades and there was an option for ‘need more info’ or something along those lines. I clicked it and it took me to o2 customer support through WhatsApp. The ‘operator’ took me through options for upgrade. My...

Upgrade stopped by fraud and I don't know why!

I spent almost an hour on the phone on Friday sorting out an upgrade. I then received all the texts and emails relating to it and later on a dispatch email. I have had my o2 account 16yrs and can usually sort anything out through the online chat in t...

Google pixel 6

I was just looking at the gp6 Pro on another website. Besides all the usual features it has an outstanding astrophotography mode for a mobile phone.So anyway the main sensor is a 50 megapixel octo pd quad Bayer setup. Which to be honest I had to look...

Staff compliment

Having had a fantastic experience recently while purchasing my new phone, is there any means of contacting their managers to praise the staff involved?

Samsung z flip 3

Has anyone had problems with the screens. I've heard they tend to lines down the screen on the Samsung flip. That they don't last long