General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

New customer with issues

Good evening O2 forum member. Right where do I start. I took out a Sim only plan for my son today with no issues at all at £10p/m. I then thought if my own contract currently through EE was getting costly to what O2 could provide. So decided to switc...

Crap phone signal in a static caravan

My family and I own a caravan at a local Holiday Park whenever I go on the internet on my phone when we are at the caravan the connection is pretty crap, it's alright for phone calls, but it's not for going on the internet and using apps Is there any...

Always lose coverage in Newcastle

I've been a long term O2 customer now for years and never really had a problem until the last 5 or 6 months.Generally 4g/5g strength and speed is fine everywhere (York, Durham, The Lakes, up a mountain) except in Newcastle city centre.It never used t...

bad signal

I stay in Glasgow and for months now the phone signal at my home has got worse. I can't have a conversation with anyone as people can't hear me as the signal breaks up and start to sound either under water or get bits of a conversation. I run my busi...

Awful signal and data

I am currently in Devon and back in March the data was somewhat “ok”. However now. I am showing 3 bars on 4G but getting less than 1mbps. O2 has been dreadful for a long time now and seems that they aren’t prepared in anyway to help or resolve the is...

O2 diabolical customer service

I have been scammed due to my details and passwords being leaked by O2. Despite dozens of phone calls to customer services all round the world over the past 4 months I have not had my billing issues resolved. The customer fraud team have not contacte...

O2 bereavement team

Just wanted to give a huge thanks to the o2 bereavement team and customer services. Having recently lost my mum who was an o2 customer, I've been a bit daunted with all the official stuff I've had to do. But the teams have been amazing and helpful, t...

5G same sim different phone

So..... Nothing phone 1 sim card in 5G at home and workSamsung Z Fold3 5g same sim card from Nothing phone NO 5G at home or work Yeah I have 5G switched on both phones but why..... oh yeah cheap exynos chip in the Samsung and the better Snapdragon I ...

DPD DELIVERY ID REQUIRED

Hi, I just upgraded to the iPhone 13 Max Pro. it is due to be delivered on Tuesday. it states I require photo ID. I do not have any photo ID. Has anyone else encountered this issue? I’ve had phones and iPads delivered before and never had to show ID....

o2 Business Contract - Sign Up Requirements

Hi there, I'm just helping a family member who is currently at the end of their personal o2 contract to upgrade to a new phone. They currently run their own business and do not have any other employees working under them. Are they able to upgrade the...