Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I exchanged a cell phone with scheduled delivery, I was disrespected because I canceled appointments to receive the purchase and it was not delivered as scheduled by O2. That's a lack of respect for the consumer.
Good evening, I am trying to pass on positive recognition of a particular member of staffs work but am not sure how or where to do this to make sure she receives the compliment and recognition for her truly incredible customer service. Some advice wo...
Looks like the end is nigh for Virgin Mobile starting in March, as they move all Virgin Mobile Customers to o2 Tariffs.. https://www.ispreview.co.uk/index.php/2023/01/virgin-media-uk-confirm-plan-to-switch-virgin-mobile-plans-to-o2.html
I complained many times and nothing happened and then I escalated and someone called and taken the feedback and raised complaint and that complaint got closed by this sms (removing ref number) Hi, its O2. We have attempted to contact you regarding fa...
Thought I would share this tip, as many of you would have taken out a new contract with the prepaid gift card (mine was £200 with a Samsung S22). The card can only be used online/phone, which isn't ideal. However, you can easily transfer the money to...
I would like to express my gratitude to Aidan (hope I spelt his name correctly) who I think is from the upgrade team however his capacity and ability could mean he is from any department. I spent over 5 hours working with 02, being cut off, transferr...
So my upgrade was marked as complete on 06/01 yet I don't have it! O2 dont know where it is either. Anyone else experienced this
To start with Hi, I am at my witts end. I transfered over from Tesco mobile who are having migration issues and we're unable to give me my number ove had for 15 yrs!! Long story short. I've moved over to O2 with the hope history wouldn't repeat. So f...
I changed from EE a year ago and I have to say, I have been mightily unimpressed with your service levels. Let's take phone calls to start with; your bread and butter. Why can't I receive calls from my wife? I get a notification she tried to ring hou...
Today I spoke with James (ID 1414801362) regarding an over charge and my O2 Travel Data information. He completely understood everything I enquired about and explained everything thoroughly with a calm, clear, patient and friendly tone. I was an abso...
