General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Scam?

I have just received 2 phone calls from this number 02034104737 saying they are from o2 offering me a reduction on my monthly bill.I have had numerous calls recently from very similar numbers to this offering me a brand new iPhone all inclusive for £...

False information

I was falsely told that I could upgrade my phone and not have to pay the remaining balence it would be covered by 02 but when I got the link for the upgrade it sead I had to pay the balence upfront but I was told by the caller from 02 I wouldn't have...

call charges when data roaming turned off

I have recently been to Barbados and I had my data roaming turned off, but there are charges for incoming calls from Jamaica. How does this happen when data roaming is turned off, I only used my phone for WIFI

Very poor signal and 4g

My wife and I both live/work in Lincoln LN6 between Norton Disney and Witham St Hughes. We have been here for 8 years, both the signal and 4g service have been pretty good, until the last 12 months where it has become steadily worse to non existent??...

DD not setup?!

I ordered two contracts online and entered my bank details to set up the direct debits whilst making the order. On my online banking, I can see that DDs were set up but were not taken, so I paid manually.When searching online, I found that this issue...

Number suspended whilst abroad

Hi everyone,I am on Southern Africa and discovered my 02 number is suspended for no reason. I cannot make calls, incredibly there chat agents still direct me to the Pay as you go help page which states you can only reach the team by making a phone ca...

DPD Holding Phone

I was due my delivery on Jan 30. Waited in all day , no attempted delivery then at 22.49 i received a failed delivery text. I did not leave the house and had full view of the window all day. The next day comes. The exact same thing. on to day 3, i ca...

About to leave O2 but then...

Been with O2 for many many years...never really any probs to be honest.I've had a bit of trouble getting my Google pixel 6 Pro sent back to sort a black blob in the corner of the screen. Finally I manage to get it organised and the support team girl ...

Blocked Sim

I was drunk and put in the wrong sim pin and PUK too many times, went into o2 shop they could not unblock me as I was on the old 360 system. I cannot receive PUK code by text as the sim is blocked and data is blocked. I can only receive iMessage's wi...

Iphone not working

Hi, My name is Priyanka [Personal details removed] my O2 mobile number is [Personal details removed] I am account holder. I explain everything in details 4th Dec 2022 my iPhone 13 pro max is loss after I do claim I got new phone around 15th Dec 2022 ...