Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28887 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29245 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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O2 Customer Experience

I would like to give feedback regarding my recent experience in the O2 shop, Sheffield Fargate branch. I had a complicated problem with a new contract that took a few visits to sort. The staff team there were so polite, approachable and knowledgable ...

JulesS by Level 1: Joiner
  • 456 Views
  • 2 replies
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Keeping my number

I signed up for a pay monthly SIM last week and added my phone number PAC code at the time of signing up for the SIM. I've had my O2 SIM in my phone 2.5 days and my previous number hasn't been changed over yet. How long does it normally take? Thanks

CraigieB by Level 1: Joiner
  • 484 Views
  • 3 replies
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Fraud Awareness & Learnings

Hi all,I've been hacked/scammed etc and wanted to share my learnings. Firstly if you get random messages from O2, dont ignore them as if you didnt initiate them then you are being hacked. Especially SMS about a PAC request or verification codes. Scam...

Scam?

I have just received 2 phone calls from this number 02034104737 saying they are from o2 offering me a reduction on my monthly bill.I have had numerous calls recently from very similar numbers to this offering me a brand new iPhone all inclusive for £...

Sharons24 by Level 1: Joiner
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False information

I was falsely told that I could upgrade my phone and not have to pay the remaining balence it would be covered by 02 but when I got the link for the upgrade it sead I had to pay the balence upfront but I was told by the caller from 02 I wouldn't have...

Bs1 by Level 1: Joiner
  • 428 Views
  • 2 replies
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call charges when data roaming turned off

I have recently been to Barbados and I had my data roaming turned off, but there are charges for incoming calls from Jamaica. How does this happen when data roaming is turned off, I only used my phone for WIFI

wendy11 by Level 1: Joiner
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  • 4 replies
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Very poor signal and 4g

My wife and I both live/work in Lincoln LN6 between Norton Disney and Witham St Hughes. We have been here for 8 years, both the signal and 4g service have been pretty good, until the last 12 months where it has become steadily worse to non existent??...

DD not setup?!

I ordered two contracts online and entered my bank details to set up the direct debits whilst making the order. On my online banking, I can see that DDs were set up but were not taken, so I paid manually.When searching online, I found that this issue...

Number suspended whilst abroad

Hi everyone,I am on Southern Africa and discovered my 02 number is suspended for no reason. I cannot make calls, incredibly there chat agents still direct me to the Pay as you go help page which states you can only reach the team by making a phone ca...

Kevschenk by Level 1: Joiner
  • 623 Views
  • 5 replies
  • 0 kudos