General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 360 and switchup

Hi guys im sure this has been asked already but I can’t seem to locate anything using the search. Went into one of my local o2 stores 6 weeks ago to perform a switchup only to be told I’m on 360. They stated couldn’t access my account for now and to ...

The worst service provider on earth!!

Absolutely shocking customer support. Over 6 calls now and still no resolution. Each call lasting an average 40 mins at a time!! That's almost a full days work!! I'm changing providers!! Cannot be asked to carry on with this incompetence!!

Lyca leave O2.

Wonder if this will be smoother that that we have seen with Virgin? https://www.ispreview.co.uk/index.php/2023/06/confusion-as-uk-lyca-mobile-users-swap-from-o2-to-ee-mvno.html

Poor signal

Why does our o2 signal fail. Sometimes no signal and can't make or receive calls. Inside house and out side back and front. Four different Device's so an o2 problem. I've signed up on a 12month contract to receive mobile signals . What can o2 do befo...

Signal

Ever since I swapped of to O2 from virgin my signal and mobile WiFi is very slow I lose bars on my phone and every time I do a service check it says all is ok or it say your phone could be at fault just an excuse to get more money so as soon as my co...

internet

I am growing rapidly tired of your internet service or should that be the lack of it, for a few days now you keep texting me that you are trying to solve the issue but you fail to do so, what exactly am I paying for here?

O2 travel inclusive not working abroad

I’m in Italy on Wi-Fi, otherwise my iPhone would not be able to post this. Yes data roaming in settings is on and I have o2 travel inclusive. It also didn’t work when I was in France. How can I fix this?

Multisave Discount Issue

Hi. I very recently renewed my 3 SIMO contracts for 12 months. I have been trying to get the multisave discount by texting LOYALTY to 21500. I keep getting rejected and am trying to find out why. I previously had the multisave discount until I renewe...

Coverage

Is it my coverage or has anyone else been regularly left without coverage? 4G just spinning and spinning, with reply’s such as is your mobile working, have you tried your chip in a different phone, have you turned your phone off and on again, have yo...

Do phones even have carrier bloatware anymore?

Just got a S23 earlier this month that was purchased from O2 but after switching to a different SIM it picked up their network and worked without issue. I believe my phone came with My O2 and O2 priority but those were easily uninstalled. In comparis...