General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Click & Collect Ready, No Collection Reference as O2 Status Stuck on Processing.

This situation has been annoying. I upgraded on the 27th of June for next day delivery click and collect at my chosen store. Order went through, took my upfront payment for paying off my contract early, got all my documents through fine too. Fantasti...

how does o2 expect us to login if there is no phone signal

o2 now require a code to be sent to your phone to log in, there is no option to send it to email, if there was no signal how would i login, this would also make it impossible to manage my account if i was using my sim in a router for example

NHS Discount

Hi everyone, I am having massive issues applying my NHS discount. Basically, I don't have an NHS email, so I uploaded my payslip. Everything checks out apart from my National Insurance number because it's not provided on the payslip for security reas...

Why has nobody in Egremont CA22 2AH had no O2 mobile reception for over the last week

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Recuring no on my bill & charges for this no

I have the no 07565127262 on my bill for messages this appears 5 times & I have been charged for the last message. Could you please advise me why this is

Vodafone and Virgin Media O2 announce new, long-term network sharing agreement

From the VMO2 newsroom :- Vodafone and Virgin Media O2 announce new, long-term network sharing agreement - Virgin Media O2https://news.virginmediao2.co.uk/vodafone-and-virgin-media-o2-announce-new-long-term-network-sharing-agreement/

4G Mobile Goes Live on First Tunnel Sections of the Elizabeth Line in London

This is a subject that is raised on this forum from time to time :- 4G Mobile Goes Live on First Tunnel Sections of the Elizabeth Line in London - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/07/4g-mobile-goes-live-on-first-tunnel-sections-...

Disastrous O2 customer service!

I’ve been having the worst stressful experience with O2 the past 3 months and im desperate for help! 3 months ago I noticed I was paying full price for my contract which I fully paid off prior to last Christmas so I wanted to open up a sim only pay m...

Disney+

Has anyone had disney+ free for 6 months then cancelled it through o2 but still being charged for it without realising?

No signal in Spain

No signal in Spain at all and I’m meant to have free roaming