General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Dpd pin

Help please my husband broke his phone so he can’t see anything on his screen so I ordered a new phone for him. Got a knock on the door from DPD guy asking me for a pin?! The pin has been sent to his phone by text but I can’t see it is there anyway t...

Clickatell

I used to receive text messages (notifications) from abroad through Clickatell.All of a sudden, I am not receiving them, even though they are send.How do I know if Clickatell is blacklisted?

Sim card not working. Ive messed it up in the my o2 app.

Hey guys, i recently was having problems with services and was checking my bars etc in the my o2 app. Alongside the bars in the o2 app is install a simi thought seen as there was an activate button here that if i clicked it it might solve some of the...

Air time

Way I have a extra £9 airtime from Australia?

Samsung J330 & O2 Text Messaging

This may help others?Samsung J330 phones stopped sending SMS a week ago, by trial and error I fixed the problem. In phone setting networks/wifi etc. there is a setting "lte/2G/3G Auto" change this to "2G/3G Auto", for some reason O2 has stopped this ...

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...

Final Bill Refund

I just presumed when I left o2 they would take last bill and then cancel my DD. I had to cancel it myself and they owe me nearly£11. I got a email saying log into your account to Request Refund. But, after logging in I see all my info has gone and no...

Security signing in is ridiculous.

How come after signing in with username and password i am asked for the only telephone number i have on the only device i have. Then sent a warning about sharing the incoming code. Put the code in to access account, choose a priority offer, say Gregg...

Yahoo ....... !!!

I've managed to get myself back on Wi-Fi after weeks of using up my data.Local young man used to run a town centre business but cannot trace him even using community noticeboard on Fb.There is another seemingly comprehensive person running an IT serv...

Spam/Fraud

I was sent an email by and called constantly via a private number who claim to be from o2...please beware of this will post the email