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Wrong info re Data Allowances. Anyone else getting it?

cyrillicguy
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MyO2 app shows that I've got no data left at all, although the used amount is roughly correct (3.5GB used, and my allowance is 5GB)

 

photo_2015-07-06_12-24-30.jpg

 

The MyO2 section of the website though shows that I've got unlimited UK data :)

 

O2   My device.png

 

 

Anyone else getting the same? slight_smile

 

Message 1 of 21
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cyrillicguy
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@jonsie wrote:

On the legacy tariffs is actually stopped at 4GB with texts warning you about future usage.


why would they call it "unlimited" then? Astounded

Message 11 of 21
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viridis
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Tis a bit strange isn't it...
Message 12 of 21
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cyrillicguy
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@viridis wrote:
Tis a bit strange isn't it...

To "whom how", obviously slight_smile 

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MI5
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@cyrillicguy wrote:

@jonsie wrote:

On the legacy tariffs is actually stopped at 4GB with texts warning you about future usage.


why would they call it "unlimited" then? Astounded


Because when challenged and presented to OFCOM, they said it's OK for networks to use the term loosely and deceive customers wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 21
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jonsie
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The 4GB only actually came into play as the cut off figure in the last 18 months when there was a few threads where people had been warned. There has always been a fair usage cap in the terms and conditions of unlimited data but as far as I know they only recently started enforcing it. Maybe as a way of getting people off these tariffs.

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jonsie
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I gave my legacy tariff up for 4G and to be honest the only downside is the loss of the 4:1 text messages from abroad. There's always a workaround though.

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Toby
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Hi guys,

 

Happy to flag this to the team, but the conversation has taken a few different turns haha. What is the exact discrepancy that you each see? I'll talk to the rest of the team.

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Message 17 of 21
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jonsie
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The Web page is showing unlimited data for us. Data used is correct but there is no remaining data.

Message 18 of 21
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viridis
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Yeah that^^^^
Message 19 of 21
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Anonymous
Not applicable
Same
Message 20 of 21
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