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Level 1: Joiner
Posts: 2
Registered: ‎28-08-2019

Wonderful customer care in O2 shop West Ealing

I would like to share with the company, about the excellent service I've had from O2 shop West Ealing. I'd like to specifically mention both Josh ( guru) and Prince who have taken a great deal of care with my recent purchase of a new phone. 

They are lovely 😁. Nothing has been too much trouble, and they've made the transition a far easier one than if I'd not had their skill set to hand. Truly nice guys,who engaged with customers in a warm manner you rarely see nowadays. 

I stay with O2 because of this level of service. All the West Ealing staff deserve to be complimented on their professionalism. 

Thank you Josh and Prince. You will both be an asset to any organisation you work for in the future. 

Please ensure the hierarchy see,and acknowledge their work. A thank you goes a long way.

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Level 42: Skillful
Posts: 4,131
Registered: ‎26-03-2014

Re: Wonderful customer care in O2 shop West Ealing

[ Edited ]

Some great feedback there @Sharon57 and good to hear that proper customer service still exists.
I'm sure the team can help pass om your kind words @EmilieT @Martin-O2  @Marjo

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Posts: 76,143
Topics: 698
Registered: ‎14-01-2013

Re: Wonderful customer care in O2 shop West Ealing

Hi@Sharon57 

Thanks for your feedback. So pleased you had excellent service at West Ealing.

*The Game Is On*


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Level 28: Ingenious
Posts: 4,247
Registered: ‎03-08-2018

Re: Wonderful customer care in O2 shop West Ealing

Brilliant @Sharon57
Thank you very much for posting your happy and helpful experiences with o2 West Ealing.
Great to hear.😁😁😁😁😁😁😁


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Posts: 6,988
Topics: 141
Registered: ‎13-02-2019

Re: Wonderful customer care in O2 shop West Ealing

Thank you @Sharon57 for sharing your experience of great customer service at the O2 shop in West Ealing with us and a warm Welcome to the Community. 

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

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Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: Wonderful customer care in O2 shop West Ealing

Such wonderful feedback, @Sharon57, well done Josh and Prince! Thanks for letting us know about your experience in this store, we'll pass on your kind comments to everyone there smiling

 

Welcome to the Community!

 

Thanks for the mention as well @gmarkj thumbsup

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Posts: 76,143
Topics: 698
Registered: ‎14-01-2013

Re: Wonderful customer care in O2 shop West Ealing

Out of interest @EmilieT , how is this feedback passed on to the advisor or store. Is it via a phone call from yourselves, or an email?

*The Game Is On*


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Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: Wonderful customer care in O2 shop West Ealing

@Cleoriff Whether it's for chat, phone, or store, we pass the feedback and all the info on to one of our contacts via email who then makes sure it gets to the right team/people Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 76,143
Topics: 698
Registered: ‎14-01-2013

Re: Wonderful customer care in O2 shop West Ealing

That's great @EmilieT thumbsup

*The Game Is On*


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Posts: 72,546
Topics: 554
Registered: ‎04-01-2009

Re: Wonderful customer care in O2 shop West Ealing

A Cafe Nero voucher then.....joy