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Level 1: Joiner
Posts: 2
Registered: โ€Ž28-08-2019

Wonderful customer care in O2 shop West Ealing

I would like to share with the company, about the excellent service I've had from O2 shop West Ealing. I'd like to specifically mention both Josh ( guru) and Prince who have taken a great deal of care with my recent purchase of a new phone. 

They are lovely ๐Ÿ˜. Nothing has been too much trouble, and they've made the transition a far easier one than if I'd not had their skill set to hand. Truly nice guys,who engaged with customers in a warm manner you rarely see nowadays. 

I stay with O2 because of this level of service. All the West Ealing staff deserve to be complimented on their professionalism. 

Thank you Josh and Prince. You will both be an asset to any organisation you work for in the future. 

Please ensure the hierarchy see,and acknowledge their work. A thank you goes a long way.

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Level 47: Going Places
Posts: 5,929
Registered: โ€Ž26-03-2014

Re: Wonderful customer care in O2 shop West Ealing

[ Edited ]

Some great feedback there @Sharon57 and good to hear that proper customer service still exists.
I'm sure the team can help pass om your kind words @EmilieT @Martin-O2  @Marjo

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Posts: 89,982
Topics: 745
Registered: โ€Ž14-01-2013

Re: Wonderful customer care in O2 shop West Ealing

Hi@Sharon57 

Thanks for your feedback. So pleased you had excellent service at West Ealing.

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Level 30: Meditator
Posts: 4,892
Registered: โ€Ž03-08-2018

Re: Wonderful customer care in O2 shop West Ealing

Brilliant @Sharon57
Thank you very much for posting your happy and helpful experiences with o2 West Ealing.
Great to hear.๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜


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Posts: 10,560
Topics: 235
Registered: โ€Ž13-02-2019

Re: Wonderful customer care in O2 shop West Ealing

Thank you @Sharon57 for sharing your experience of great customer service at the O2 shop in West Ealing with us and a warm Welcome to the Community. 

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

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Former Staff
Posts: 5,426
Registered: โ€Ž18-04-2018

Re: Wonderful customer care in O2 shop West Ealing

Such wonderful feedback, @Sharon57, well done Josh and Prince! Thanks for letting us know about your experience in this store, we'll pass on your kind comments to everyone there smiling

 

Welcome to the Community!

 

Thanks for the mention as well @gmarkj thumbsup

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Posts: 89,982
Topics: 745
Registered: โ€Ž14-01-2013

Re: Wonderful customer care in O2 shop West Ealing

Out of interest @EmilieT , how is this feedback passed on to the advisor or store. Is it via a phone call from yourselves, or an email?

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Former Staff
Posts: 5,426
Registered: โ€Ž18-04-2018

Re: Wonderful customer care in O2 shop West Ealing

@Cleoriff Whether it's for chat, phone, or store, we pass the feedback and all the info on to one of our contacts via email who then makes sure it gets to the right team/people Smiley Happy

โ†’ Access for You: Registration - Find out how to register for our Access for You service.
โ†’ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
โ†’ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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Posts: 89,982
Topics: 745
Registered: โ€Ž14-01-2013

Re: Wonderful customer care in O2 shop West Ealing

That's great @EmilieT thumbsup

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Posts: 80,567
Topics: 573
Registered: โ€Ž04-01-2009

Re: Wonderful customer care in O2 shop West Ealing