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Why are 02's customer service so abysmal

It's the worst customer service in the world. They sent my phone bill to another address luckily that person was honest and rang 02 to tell them. Now what did 02 do the rectifie there mistake ? They cut me off instead of phoning me and bare in mind there a PHONE company, in fact I've paid the bills and they've cut still my phone off, sent texts, emails and those times managed to phone me. Avoid this company I was with three network they were brilliant I only changed because I moved and the reception wasn't great.
Posts: 109,092
Topics: 561
Registered: ‎04-04-2012

Re: Why are 02's customer service so abysmal

Complaints process here http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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