on 22-11-2019 23:39
The hilarious thing is I call 402,so literally wat is the point.
Then some advisors are a complete waste of time,they couldn't care about trying to help you.One actually advised me to leave!When I said ok they said you will lose your platinum status 😂😂 lol
Then there are some that are amazing at their role.They try to help you any way they can.
I've been a loyal o2 customer for years,to be fair mayb it's time I moved on.
on 23-11-2019 08:02
I was Platinum for a while. Lost it when I realised I could get a better phone more cheaply, and still on O2's network, from another outlet. I have been with O2 since the days whan they were Genie...
Can't say I have noticed much difference between Platinum and Plebeian, TBH
23-11-2019 08:26 - edited 23-11-2019 08:27
I find platinum CS exceptional for me the benefits are, only had 1 agent who couldn't care less and I believe he has been moved to payg lol
I have even had a bottle of wine from platinum CS when my account was completely broken, to say thanks for my patience which I thought was a nice touch.
A lot more experienced agents in a small team think there's about 30 agents (Happy to be corrected)
A lot more friendly agents
99% first time fixes
I have never waited more than 1minute to get through to an agent.
If dialling 402 doesn't put you through to them, then it seems your number isn't in the System to recognise you.. so an agent has to transfer you.
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
on 23-11-2019 14:02
on 23-11-2019 16:34
So who or what do you have to do to get platinum?
That's a good question - can't say I know what nudged me up into that bracket for 2 or 3 years. I did get a good upgrade whilst I was Platinum, as I recall, and a dedicated phone number to call if I needed help.
on 23-11-2019 18:49