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Level 12: Nimble
Posts: 329
Registered: ‎15-12-2014

Well done O2. Great service

I thought I would share some positive O2 customer service news.
A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well and I was happy. Decided that whilst I was in there, and as there was only 4months outstanding on my phone, I’d upgrade that as well. Well as soon as we started the upgrade there was a message from O2 saying that I could upgrade for free and I didn’t need to pay off the outstanding balance which saved me over £100! Needless to say I was happy with that. So there you go O2 can get it right. I know they only did it because I’d just upgraded my iPad but even so still a nice gesture. Well done O2
Level 31: Resolver
Posts: 5,549
Registered: ‎03-08-2018

Re: Well done O2. Great service

Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234 

I also popped into O2 in my local area and they were very helpful and cheery.  

The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery.  Well done to O2 from me too. heart eyes



Posts: 93,113
Topics: 751
Registered: ‎14-01-2013

Re: Well done O2. Great service

Great to hear some positive news @jezza1234 

I'm sure @Martin-O2  or @EmilieT will feed this back for you.

Enjoy your new devices wink

*The Game Is On*

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Posts: 93,113
Topics: 751
Registered: ‎14-01-2013

Re: Well done O2. Great service


@TallTrees wrote:

Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234 

I also popped into O2 in my local area and they were very helpful and cheery.  

The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery.  Well done to O2 from me too. heart eyes


My local store has always given me excellent service as well @TallTrees 

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. ) Whistle

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Level 31: Resolver
Posts: 5,549
Registered: ‎03-08-2018

Re: Well done O2. Great service


@Cleoriff wrote:


My local store has always given me excellent service as well @TallTrees 

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. ) Whistle

 

Well I for one would have been astonished if I had been met with a choice like for instance ~

 

a Bot on the counter ~ introduction-to-bot-framework-global-azure-bootcamp-2017-7-638.jpg

 

or ~  this one is for you @Cleoriff 

 

A robot in the form of F1 driver Lewis Hamilton to answer your query Crazy LOL

 

LEWIS_HAMILTON_2016_MINT__22960.1469313266.255.331.jpg  voice over of course.

 

and a "virtual spin" in his car!  

 

 

Love it heart eyes

 

 

 

 


 



Anonymous
Posts: 0

Re: Well done O2. Great service

My local store is always excellent every time I go in & all very helpful. Best assistance Is to go in store
Highlighted
Posts: 93,113
Topics: 751
Registered: ‎14-01-2013

Re: Well done O2. Great service


@TallTrees wrote:

@Cleoriff wrote:


My local store has always given me excellent service as well @TallTrees 

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. ) Whistle

 

Well I for one would have been astonished if I had been met with a choice like for instance ~

 

a Bot on the counter ~ introduction-to-bot-framework-global-azure-bootcamp-2017-7-638.jpg

 

or ~  this one is for you @Cleoriff 

 

A robot in the form of F1 driver Lewis Hamilton to answer your query Crazy LOL

 

LEWIS_HAMILTON_2016_MINT__22960.1469313266.255.331.jpg  voice over of course.

 

and a "virtual spin" in his car!  

 

 

Love it heart eyes

 

 

 

 


 


Oh I'll take the Lewis Hamilton one @TallTrees . He might take me to Monaco to watch him race this weekend rofl

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Anonymous
Posts: 0

Re: Well done O2. Great service

Lewis Hamilton is definitely a robot 😂

Community Manager
Posts: 7,309
Registered: ‎18-02-2016

Re: Well done O2. Great service

Thanks for sharing your great O2 store/customer service experience @jezza1234 ! We'll pass this feedback on. smiling Which Store were you visiting? 

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Posts: 81,353
Topics: 576
Registered: ‎04-01-2009

Re: Well done O2. Great service