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Well done O2 Customer Services

Cleoriff
Level 94: Supreme
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I just want to give thanks to Elizabeth from O2 CS

(I prefer to speak to someone rather than upgrade my Sim only online)

.

Rang at 8.42am. Connected in 3 minutes. Spoke to Elizabeth. The only problem we had was the O2 systems were slow to load and she couldn't find the tariff I was after. The phone lines were also poor.

 

She promised to ring me back and also left me a voicemail.

10 minutes later she called back. We sorted out my tariff. 

We laughed when I said she was interrupting my F1. Smiley Very Happy

 

Great experience and nothing at all to moan about. Her CS skills were excellent.

 

I would be grateful if @EmilieT or @Martin-O2 could pass this back to Elizabeth.

Customer services as it should be. Thanks again to Elizabeth  for an efficient and painless experience.

 

(PS. Just want to add. I have a better deal now, than last year) Bouncy

Veritas Numquam Perit

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Martin-O2
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That's fantastic @Cleoriff! I'm pleased you had such a positive upgrade experience when speaking with customer services. I'll pass on your feedback to the customer service team now. smiling

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EmilieT
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Thanks for sharing @Cleoriff, that's great! It's a lovely way to end the week hugging

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Marjo
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@EmilieT wrote:

Thanks for sharing @Cleoriff, that's great! It's a lovely way to end the week hugging


Also a lovely way to start the week! grin Just caught up with this one. Nice to hear you got a better deal than before and that you also had a positive experience while sorting it out @Cleoriff! slight_smile

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