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Posts: 84,579
Topics: 716
Registered: ‎14-01-2013

Well done O2 Customer Services

[ Edited ]

I just want to give thanks to Elizabeth from O2 CS

(I prefer to speak to someone rather than upgrade my Sim only online)

.

Rang at 8.42am. Connected in 3 minutes. Spoke to Elizabeth. The only problem we had was the O2 systems were slow to load and she couldn't find the tariff I was after. The phone lines were also poor.

 

She promised to ring me back and also left me a voicemail.

10 minutes later she called back. We sorted out my tariff. 

We laughed when I said she was interrupting my F1. Smiley Very Happy

 

Great experience and nothing at all to moan about. Her CS skills were excellent.

 

I would be grateful if @EmilieT or @Martin-O2 could pass this back to Elizabeth.

Customer services as it should be. Thanks again to Elizabeth  for an efficient and painless experience.

 

(PS. Just want to add. I have a better deal now, than last year) Bouncy

*The Game Is On*

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Community Manager
Posts: 6,744
Registered: ‎18-02-2016

Re: Well done O2 Customer Services

That's fantastic @Cleoriff! I'm pleased you had such a positive upgrade experience when speaking with customer services. I'll pass on your feedback to the customer service team now. smiling

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Well done O2 Customer Services

Thanks for sharing @Cleoriff, that's great! It's a lovely way to end the week hugging

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Community Manager
Posts: 6,606
Registered: ‎23-07-2014

Re: Well done O2 Customer Services


@EmilieT wrote:

Thanks for sharing @Cleoriff, that's great! It's a lovely way to end the week hugging


Also a lovely way to start the week! Smiley Very Happy Just caught up with this one. Nice to hear you got a better deal than before and that you also had a positive experience while sorting it out @Cleoriff! Smiley Happy

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If you'd like to take part, why not register? Smiley Happy
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