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Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Website bugs or errors

Thanks Adam.

I'll look into this in more detail tomorrow so expect a reply Smiley Happy
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Posts: 16,441
Topics: 297
Kudos: 1,856
Ideas: 6
Registered: ‎13-08-2008

Re: Website bugs or errors

@Toby did another scan today not much has changed

 

All pages, by result type:

ok7129 URLs96.23%
not found163 URLs2.20%
no connection7 URLs0.09%
timeout2 URLs0.03%
no object data2 URLs0.03%
mail host ok40 URLs0.54%
forbidden request3 URLs0.04%
no such host15 URLs0.20%
server error10 URLs0.13%
skip type10 URLs0.13%
connection reset4 URLs0.05%
temporarily overloaded20 URLs0.27%
auth required3 URLs0.04%
Total7408 URLs100.00%
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Anonymous
Posts: 0

Re: Website bugs or errors

https://mymobile.o2.co.uk/

 

My O2 section of the o2.co.uk site is not accessible

We're sorry, an application error has occured. Please try again later.

 

Im trying to pay/view my bill and every single time I click on any link trying to take me to my o2 product the above message comes up.

Level 2: Apprentice
Posts: 26
Registered: ‎13-08-2012

Re: Website bugs or errors

I get the same Error report when i try to Add or Change a number on my Family Pack Bolt On, I also get a Red Box on my Bolt On saying "this member is not eligible etc etc" even though they are already on. I have been bringing this to the attention of o2 through the Complaints procedure since November '12, and apparently it is Puzzling their Technicians
Anonymous
Posts: 0

Re: Website bugs or errors


@Eleckykey wrote:
I get the same Error report when i try to Add or Change a number on my Family Pack Bolt On, I also get a Red Box on my Bolt On saying "this member is not eligible etc etc" even though they are already on. I have been bringing this to the attention of o2 through the Complaints procedure since November '12, and apparently it is Puzzling their Technicians

Same here its been like that for nearly a year and they cant /wont seem to fix it ive been complaining too

Level 2: Apprentice
Posts: 26
Registered: ‎13-08-2012

Re: Website bugs or errors

My problems started when they Updated the System, when i first complained one of the technicians said that it was because of the system i was using (windows 7) however i was on windows 7 before the upgrade and i had no problems, so I decided to send them photographs of the error reports using Vista, XP, Windows 7 and now Windows 8, each having the same result, and once again i am patiently waiting for a reply.
Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Website bugs or errors

I think the most disgusting thing you can do as a it deparntment is to blame the customer for errors on your website. It doesnt work like that you build for the customer they dont build their pcs around your website (or mobiel)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Anonymous
Posts: 0

Re: Website bugs or errors

Been on to Toby about this recently funnily enough glad to see its coming to light again

Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Website bugs or errors

I think adam provided the best tool which should allow them to fix their website completely in a matter of hours. Yet over a week later nothing has changed. Embaressing.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: Website bugs or errors


@Eleckykey wrote:
My problems started when they Updated the System, when i first complained one of the technicians said that it was because of the system i was using (windows 7) however i was on windows 7 before the upgrade and i had no problems, so I decided to send them photographs of the error reports using Vista, XP, Windows 7 and now Windows 8, each having the same result, and once again i am patiently waiting for a reply.

Absolute tosh, the O2 web site has never worked consistently since I started using it in 2008.

 

We are constantly sending in fault/error reports but it just gets worse.

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