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Level 1: Joiner
Posts: 11
Registered: ‎12-01-2014

Webpage :-(

[ Edited ]

Hi, every month I download my bill and get a pdf to save in my Qutebrowser. Except today, I got a .pdf file which was in fact an html file saying"PDF Bill unavailable
EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safari or Chrome as your browser".

 

Just to check I tried Firefox and Chromium, a fancy new window showing the embedded bill pops up. What's the need for this fancyness? And is O2 now Explorer, Firefox, Safari or Chrome only??? There a few more browsers out there. I just want to download a pdf file, shouldn't be rocket science. unamused

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Posts: 80,003
Topics: 572
Registered: ‎04-01-2009

Re: Webpage :-(

I have no problem with Firefox. For customers who do have issues, IE seems to work best.

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Posts: 100,683
Topics: 547
Registered: ‎04-04-2012

Re: Webpage :-(

O2 go with the most popular browsers from which security can be guaranteed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 11
Registered: ‎12-01-2014

Re: Webpage :-(

Well, if any of the webmasters read this, it's really not nice to exclude all but a few mainstream browsers. Mine is based on Chromium, it's secure and can do everything in the whole world Firefox or Chrome can, except download the O2 bill.

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Posts: 100,683
Topics: 547
Registered: ‎04-04-2012

Re: Webpage :-(

It's unlikely to change anything but admin will feedback for you.
@EmilieT @Marjo @Martin-O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 11
Registered: ‎12-01-2014

Re: Webpage :-(

Thanks.

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Community Manager
Posts: 6,886
Registered: ‎18-02-2016

Re: Webpage :-(

Cheers for the mention on this one @MI5wink

 

@bmarton We can certainly ask if there's a reason that some web browsers are not compatible with the billing pages. I'll see what I can find out for you. I'll give you a shout when I have any info. 

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Level 1: Joiner
Posts: 11
Registered: ‎12-01-2014

Re: Webpage :-(

Thank you, Martin.