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Waiting time for costumer service

Umit
Level 1: Joiner
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1 hour 12 minutes I’m waiting for costumers service to pick up phone , I try live chat didn’t solve my problem , after 14 years time to change to another network ! Shocking service from o2
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MI5
Level 94: Supreme
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8.00am is the best time to call, before everyone else does.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Don’t just change providers because they haven’t answered your call. You may find that another provider does not give the coverage or tariff you want 

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Bambino
Level 84: Resplendent
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@Umit Calling customer service late in the day near closing isn't the best option. If you can, call in the early morning to avoid a long wait on hold.

I DO NOT WORK FOR O2



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Umit
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My payment come out 31.08.2018 my bank statement showing that money coming out , 1; years of costumer not miss one payment now end up bar on my phone can’t even call family and friend ! 😞
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Umit
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My payment come out 31.08.2018 my bank statement showing that money coming out , 14 years of costumer not miss one payment now end up bar on my phone can’t even call family and friend ! 😞
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MI5
Level 94: Supreme
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There might be a network fault http://status.o2.co.uk/ or check the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 9
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Anonymous
Not applicable

@Umit You will need to speak to customer service as we are all customers & cannot access your account 

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EmilieT
Former Staff
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Hi @Umit, and welcome to the forum! Have you managed to get through to Customer Service since you last posted? If you need any further help please let us know, I'd happily check if we can do anything from our end slight_smile

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