Well, after being due an upgrade to my phone in June, and being a long long term 02 customer, I finally got round to calling CS, who were less than helpful.
I asked about upgrading to the nokia n95 8gb, as i fancied the handset for several reasons. I also explained i would like to discuss my tariff as my needs have changed over the last 18 months and I have been using the phone more for my business.
after being told I could not get the handset without paying for it (?) I simply said that it wasn't good enough as vodafone were offering the same handset to new customers, as were 02 for free and indeed on a tariff which suited me better so asked for my PAC code so i could keep my number.
Eventually put through to the "retentions" dept, who were more helpful, sorted me out a tariff with more minutes with the handset I wanted and for less money. Bonus! I didn't push for anything, simply asked for the PAC code. Then all of a sudden the handset i could get if i paid for it suddenly became out of stock. All i was offered was a refurbished handset, which i don't want. I said I was happy to wait for more stock to come in, but conveniently no one could tell me when that would be. I was offereda Nokia 6220, which didn't have the wi-fi i wanted and then told that the N95 was a very expensive handset which I could have as a refurb unit, or at a lesser discount on my tariff. bear in mind the advisor was the one who offered me everything.
2 days later, I phone back, after an obvious delay and being popped on hold another advisor came on with the exact, word for word, same story. still no word on a date of arrival. I get the feeling I am being told porkies here so I get my brother to call, and ask for a new contract £35 with a N95. Guess what the answer was?? Also got the wife to call and ask the same. Guess what the answer was?
No problem.
O2 that is simply out of order. I hope losing me (customer since the days of BT Genie), my wife, brother and as many friends of mine as possible was worth telling downright lies.
