Re: Very good customer service

Anonymous · ‎13-12-2017

Hello,

I just wanted to leave some positive feedback for one of your staff who gave me a call back regarding setting up a new contract and upgrading numbers. His name was Mark Collier and he called from Telefonica. He was extremely helpful, honest and helped me choose the best tarrifs for what I was looking for based entirely on helping me save money and get the best deal. He was really quick, efficient, and extremely knowledgable about all of your products and about general mobiles, data, etc. It was really nice to speak to someone so efficient who had our best interests in mind.

I hope this gets passed on to whoever needs to see it.

Thanks, and keep up the good work.

Kind Regards,

Rosie

Cleoriff · ‎13-12-2017

@AnonymousWhat a great post. It's so nice to get positive feedback about O2 staff. I'm sure one of our managers will pass this on for you @Marjo @Martin-O2 @MercedesS

Veritas Numquam Perit

MI5 · ‎13-12-2017

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Martin-O2 · ‎13-12-2017

Thanks for the tag @Cleoriff!

@Anonymous Thanks so much for taking the time to pass on this feedback. I'd like to get a couple of details to ensure I can pass this on to the advisor you spoke to so I'll drop you a quick message.

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jonsie · ‎13-12-2017

Customer service is alive and well despite reports to the contrary. 😃😄

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