Upgrade appalling service

[Julie19671]

i have received the most appalling service today, I upgraded my phone and used the link I was emailed to place my order, after following the instructions I and putting my payment info in the website crashed and my order didn't go though, however my payment went through despite me not having confirmed the order.

I have been told now that it will take 7 days for me to refunded and I was asked to place the order again and pay a further £195.00, then had the nerve to tell me they couldn't promise me it wouldn't crash again.

I needed the phone to be delivered tomorrow which isn't going to happen, as a result I have contacted my solicitor and I will cancel both m contracts and I am also in charge of my work contracts which are with o2, over 400 employers with phones, I will be cancelling this on Monday, ****** company.

[Curr946]

I could just imagine this.. hi yes, I would like 400 pac codes please...

[MI5]

An account that size would have a business manager - just let them deal with it - Simples !

[Bambino]

Maybe the OP is the business manager?

[MI5]

I was referring to the o2 business manager

[Bambino]

Oh. Okay. Either way it'll be a mess.

[Cleoriff]

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@Bambino wrote:

Oh. Okay. Either way it'll be a mess.

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Too true @Bambino

[MI5]

Makes a statement though

[Anonymous]

A big 400 payment statement on how shoddy it is

[jonsie]

And you honestly think anyone at O2 will give a damn.....?

[Bambino]

Nope, and to be honest, this may just be the OP throwing a strop. We don't know if this was a company or personal phone upgrade. If it was the latter, they'd have a hard time justifying cancelling 400 contracts.