Upgrade and returning phone

eGm · ‎10-07-2020

Upgraded to a nearly new iPhone and it was in bad condition - have returned phone to o2 but they have not cancelled the upgrade - how long does it take to cancel ? Thanks

MI5 · ‎10-07-2020

@eGm

Easilyy 2 weeks under normal circumstances, but with reduced staff now, anyone's guess.

Keep calling them to chase it up.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

eGm · ‎10-07-2020

When I spoke to them they said 24 hours from receipt - had for nearly a week and still no update - can’t upgrade to a new phone until they remove from my account. Very annoying but thanks for feedback

MI5 · ‎10-07-2020

Apologies for the spelling above, but it's never 24 hours !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎14-07-2020

Hey @eGm just checking if this has been sorted?

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Upgrade and returning phone

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

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