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Anonymous
Posts: 0

Unlocking my iPhone 4

[ Edited ]

i have been going through the process of unlocking my iPhone fron O2 now for over a week. I have had various communications through your chat line and received the last email telling me to connect to iTunes and that would be it. I did this 24 hours ago but my phone is still locked. How much longer will I have to wait for the unlocking?

 

Posts: 84,445
Topics: 580
Registered: ‎04-01-2009

Re: Unlocking my iPhone 4

 Call customer service. If you have the latest ios there is no need to connect to iTunes. I presume you have tried a different network sim already.

Posts: 116,617
Topics: 573
Registered: ‎04-04-2012

Re: Unlocking my iPhone 4

All you need to do on an iphone 4 is put a non o2 sim in and connect to iTunes.
Are you connecting to iTunes with a Voda, EE or Three sim in the phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Unlocking my iPhone 4

It's a BT Mobile sim which I believe is provided by EE. Thanks for interest

Posts: 116,617
Topics: 573
Registered: ‎04-04-2012

Re: Unlocking my iPhone 4

Not 100% certain but that might be the issue, If BT isn't recognised as a carrier by Apple it won't activate on that sim so it's worth trying a sim from one of the main providers not the MVNO's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)