on 22-10-2015 19:20
I have a Galaxy S4 on contact which is about to end. I want to unlock it and asked o2 to do this a few weeks back and hadn't heard anything. Tonight I used live chat to ask what was happening and was told I should have had an email explaining that as the phone was bought through phones4u, O2 couldn't unlock the phone. I was told I would need to get in contact with phones4u but as they have gone out of business. I dont know how I can be expected to do that!
Any help and advice appreciated.
22-10-2015 19:29 - edited 22-10-2015 19:30
Hi @Anonymous Have you tried this route?
If honest I wouldn't use live chat again. If they are unaware phones4u have gone out of business they wont be any help at all
on 22-10-2015 19:51
on 22-10-2015 20:19
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
22-10-2015 20:40 - edited 22-10-2015 20:41