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Unlocking Galaxy S4

Anonymous
Not applicable

Hello,

 

I have a Galaxy S4 on contact which is about to end. I want to unlock it and asked o2 to do this a few weeks back and hadn't heard anything. Tonight I used live chat to ask what was happening and was told I should have had an email explaining that as the phone was bought through phones4u, O2 couldn't unlock the phone. I was told I would need to get in contact with phones4u but as they have gone out of business. I dont know how I can be expected to do that!

 

Any help and advice appreciated.

 

Gavin

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MI5
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That's only iPhones.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 17
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Anonymous
Not applicable

Thank you everyone for your help!

 

New sim is now working. I am guessing i didn't give the phone enough time to sort itself out

Message 12 of 17
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MI5
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No worries. Glad you're sorted slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 17
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Bambino
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What on earth is Live Chat doing giving people false information about Phones4U and not even being aware that they've been out of business for ages?

I DO NOT WORK FOR O2



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Message 14 of 17
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Cleoriff
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Pleased it's working now anyway....

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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@Bambino wrote:

What on earth is Live Chat doing giving people false information about Phones4U and not even being aware that they've been out of business for ages?


Exactly @Bambino. Not good at all...

Veritas Numquam Perit

Girl in a jacket
Message 16 of 17
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Anonymous
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Glad to see your sorted

Message 17 of 17
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