Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Highlighted
Anonymous
Posts: 0

Unlock code speedy success story!

So i finally got my S9+ on Saturday, but it was locked to o2. There was a bit of faff trying to get the SIM registered on Sunday/Monday but yesterday at 1036 I asked customer services (by phone) to unlock the phone. I was on the phone for less than 3 minutes.
They gave me the usual spiel about taking up to 7 days waiting..
Fast forward 42 minutes and I receive an email with the code!

After the last few months.. i thought I'd report this amazingly fast service!

42 minutes!
Highlighted
Posts: 13,273
Topics: 80
Registered: ‎14-01-2014

Re: Unlock code speedy success story!

Yeah my experience has been good with unlocking,
6 minutes once



Highlighted
Posts: 84,864
Topics: 716
Registered: ‎14-01-2013

Re: Unlock code speedy success story!

It all started to go pear shaped when O2 started to sell all phones unlocked. It was as if they had no time for already locked phones, which is why @EmilieT was called on to help.

 

Seems to be sorted now though. Well done @Anonymous

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Unlock code speedy success story!

That's awesome @Anonymous, good to hear it all went so smoothly - thanks for sharing smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature