Unable to contact O2 so moving to EE

[Anonymous]

Absolute joke! Been trying to contact O2 to order a new sim for an iPad Air 2. Just keep on being held in queue. Live chat never working. I've been an O2 customer for 3 years but I'm now moving to EE where they are at least contactable. Very very poor service.

[Anonymous]

Only EE are subscribing to that at the moment.

[jonsie]

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@Anonymous wrote:
Just tried again and got through straight away. The lady was very helpful, and restored my faith in O2. Maybe I'm just impatient but I still think two attempts and waiting 30 then 45 minutes is unreasonable. Happy now though

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Thanks for updating and confirming that you can get through straight away. Guess I was three times lucky

[Anonymous]

My calls to Business retentions today took over 40 minutes, tried to call non business and got straight through in less than a minute.

[jonsie]

Must be one bloke in a shed manning the business line....