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USELESS CUSTOMER SERVICE

Anonymous
Not applicable

O2.  Well .... how useless can any company get.  Promised emails ... nothing .... promised call back .... nothing .... promised to improve signal .... nothing .... promised to cancel contract ... nothing then charged £180 .... promised to credit it back .... nothing ....  promised a refund of £48 ... nothing.     Promised to sort this out .... nothing.    I rang them again "sorry our systems aren't working we can't access your account and can't ring you back because we aren't allowed to write your number down.   How useless can a company get ???   No signal.  No customer service.  No customer focus.  No promises kept.  

 

 

Rant over....    !!!  

 

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MI5
Level 94: Supreme
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They never call back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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@Anonymous They will never call you back. If you would like to make a complaint here the links. Resolver gets quicker results 

 

http://www.o2.co.uk/how-to-complain.

 

https://www.resolver.co.uk/companies/o2-complaints

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ashleybristol1
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i am sorry for bad customers service you getting. i have no issue with customers service so far. hope you get your issue sorted soom 

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Martin-O2
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Hi @Anonymous I'm sorry to hear of the bad experience you've had with customer services. I've sent you a private message about this so please get back to me when you can. wink

 

 

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