Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎24-11-2018

Tv interference

Every time I switch on the tv I get bad interference across the screen if I am using my mobile internet. Can anyone help? Is there a conflict on frequency bands?
Highlighted
Posts: 98,381
Topics: 545
Registered: ‎04-04-2012

Re: Tv interference

Sounds like a fault with the EMF screening on your TV.
Is it new?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎24-11-2018

Re: Tv interference

No the tv we have with sky....but to be honest ever since I've had the 4g the tv crackles and splitters Every time I send or receive texts or updates on my phone or if I'm browsing the internet o my phone
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎24-11-2018

Re: Tv interference

Had tv a long time... as I have my mobile sam8
Highlighted
Posts: 16,404
Topics: 294
Kudos: 1,847
Ideas: 6
Registered: ‎13-08-2008

Re: Tv interference

Known issues if near a 4g mast 

https://at800.tv/faq/can-get-filter/ May help you 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 79,633
Topics: 569
Registered: ‎04-01-2009

Re: Tv interference

It's like the old days when you had to put suppressors on the electrical equipment in the car to stop interference on the car radio.

I would guess it's a combination of old equipment.

Do family phones cause the same interference if they text or call within your home? If not, I would be looking at changing your phone.

If the same happens if anyone else uses their phone then possibly the problem alluded to by @adamtemp64

Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Tv interference

Hey @Florence76, I was wondering if either of the suggestions above helped you understand what's going on better? Do come back and update us on your progress please, it'll be very interesting to know what was causing this and how you solved it slight smile

 

Welcome to the forum!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature