Tracking a device order

[Anonymous]

I recently ordered a Fitbit Charge HR through the O2 store as part of the Black Friday promotion to 'click and collect' at my local store. I recieved an email of the order confirmation and the monies have been paid - however when I attended the store on the date it was indicated it should be available from (1st December) I was told it was not in store or even on their records.

I have waited a couple more days and still no update - I have logged into my O2 account and looked in track my orders and it states I do not have anything to track.

The O2 website only supplies customer service numbers for mobile or boradband customers and requests my O2 mobile number when calling which I do not have - is there a customer service number specifically for items such as this I can contact? I find the lack of options on the website very frsutrating and unprofessional.

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

The situation is going to get worse now. I think there will be a few disappointed people when devices have been ordered for Christmas. 

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Not only for O2. My friend ordered a phone for her son. She didnt realise the seller, though highly rated. was based in Paris. The order was placed the day before the bombings and the expected date of delivery dropped from 23rd November to the 12th December. She has since told me it arrived on Monday so she can now breathe easy....

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Not surprising given the situation there but at least she got it. We are seeing the same problems with o2 though year on year at Christmas. 

[Cleoriff]

Yes....I missed the punchline there...I really should have added that it may be quicker to buy from the EU...:smileywink: