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Community Manager
Posts: 6,865
Registered: ‎18-02-2016

The O2 guide to premium SMS numbers

[ Edited ]

Hey everyone, 

 

O2 have created a series of video guides that cover some of the issues and questions faced by their customers. We're sharing these guides on the Community so you have a visual aid to point other members too if they need information on one of these subjects. 

 

The below video guide provides some great information about premium SMS numbers, which include things like charity donations, voting on reality TV shows and sports results. 

 

We'd love to hear your input on premium SMS and any suggestions you have for avoiding a surprise when your bill arrives! 

 

 

Check out also these other video guides from O2:

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Posts: 86,638
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Registered: ‎14-01-2013

Re: The O2 guide to premium SMS numbers

Great info @Martin-O2 I wonder if it could be added to this guide https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

as they do seem to go together? thumbsup

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Posts: 12,469
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Re: The O2 guide to premium SMS numbers

Seconded! It should be added to the link @Cleoriff shared, great idea.
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Re: The O2 guide to premium SMS numbers

I agree it fits perfectly with the guide in the link @Cleoriff has posted
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Re: The O2 guide to premium SMS numbers

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Re: The O2 guide to premium SMS numbers

I think the best thing o2 could do would be to advocate for a 2 stage process for signing up.
Having a single click sign you up for something that could cost upwards of £20 per month seems very worrying - I could potentially sign up whoever I liked just by entering random numbers into websites (I'm not going to, just pointing it out).
Imagine how much good will o2 could generate if they were the company pushing for the change?

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Posts: 86,638
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Registered: ‎14-01-2013

Re: The O2 guide to premium SMS numbers

Couldn't agree more @gmarkj

As you know this is something we have been requesting for ages. I just wish O2 would listen...Smiley Sad

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Community Manager
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Re: The O2 guide to premium SMS numbers

[ Edited ]

I'm glad you found this content useful guys! We hope to have some similar videos on other subjects soon. 

 

We also intend to add this to the relevant guide. smiling 

 

That's a really good suggestion @gmarkj! It would save an awful lot of chasing things up for those affected.  

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Posts: 86,638
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Registered: ‎14-01-2013

Re: The O2 guide to premium SMS numbers

Good News all round then @Martin-O2 wink

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Re: The O2 guide to premium SMS numbers


@gmarkj wrote:
I think the best thing o2 could do would be to advocate for a 2 stage process for signing up.
Having a single click sign you up for something that could cost upwards of £20 per month seems very worrying - I could potentially sign up whoever I liked just by entering random numbers into websites (I'm not going to, just pointing it out).
Imagine how much good will o2 could generate if they were the company pushing for the change?

Spot on. The Payforit system, where you give permission for charges by clicking a single link is hopelessly insecure and is the cause of much consumer dissatisfaction. At present 2 factor authentication is only required for services costing more tha £4.50 per week. If two factor authentication was required for ALL subscription services, this would make it much more difficult for the system to be abused by fraudsters.

 

It should also be necessary to opt-in to third party billing, in the same way as for adult services.Many consumers do not want or need these services and are left unnecessarily vulnerable to fraud. I realise O2 are not alone in this respect, but they could earn brownie points by taking a lead.

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