on 12-01-2019 12:00
on 12-01-2019 16:56
@MusicIan Using the phone or laptop browser (Chrome), there is a sign-on at the top of the O2 website, and another one once you get to the Community pages. I rarely browse from the MyO2 app.
Given the Community is an offshoot of the main O2 board, it does not seem excessive... And it matches with other companies, eg Virgin Media, wher the main customer website and the customer community forum require separate sign-ons.
Clearing O2 and related cookies on exiting your browser is highly recommended to make sure the O2 Billing section works as expected...
on 12-01-2019 20:42
Getting rid of live chat
LIVE CHAT is my lifeline I am partially hearing , verging on the severe level. I have a smartphone but rely mostly on texts with an occasional call. My family are learning the correct way to speak so that more calls are possible.
LIVE CHAT and O2 forum are the best if not only way to get help. It is a marvellous system. Learning to use it requires practice it is not like a phone call. I get loadsa help from the operatives.
LIVE CHAT prevents my having to deal with a variety of accents, from UK to Mumbai. Nothing wrong with doing that but for partially hearing folk it makes the job of info and help more difficult
on 12-01-2019 20:50
I'd like to see more info for disabled people.
There are many disabled people, physical, sensory, and MH who use phones. 02 is not at the fore front and wont allow disabled people to try before we buy. Other orgs do why not 02.
And so on
What do other disabled users think.
02 stores should have training in disability awareness of all types. Not too arduous.
on 12-01-2019 22:31
Jenny, I agree with everything you say but, however,
Live chat continually get things wrong
You can put a foreign accent to some of the chats because I get more sense and correct use of English via my Thai wife
Live chat should be done through UK call centres, O2 are expensive and charge enough to give far better customer experiences through live chat
I am quite a bit more than partially deaf now, I can just about get by putting the phone on speaker but still have to repeatedly ask them to repeat things. I can't get through a conversation unless I can lip read. If in a group and more than one person speaks my head is spinning so yes, I understand completely what you are saying
You could get much better and quicker help through the community than some of the inane and completely wrong statements in broken English, that you have to unravel and literally translate, made by live chat.
If you can get through to some of the UK chat operators then it can be a quick and accurate answer and an end to an issue. Therein lies the problem though, some of the transcripts I have saved have been put through Google translate, that is quite obvious.
If they get chat right, easy to connect and to knowledgeable operators then it will be acceptable. At present it's too hit and miss. In it's present form I cannot recommend it though it's vitally important for some of us. Shame really but god knows what it's going to morph into once the bots take over!