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Anonymous
Posts: 0

Thankyou

Just wanted to say thank you to Tom G at Woking o2, he's a star! Helped me find a new phone and cos it needed a different sim to my last one, he transferred all my nos, fab!

Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Thankyou

Fantastic

I'm sure @Martin-O2 or @Marjo will feedback your thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,088
Topics: 580
Registered: ‎04-01-2009

Re: Thankyou

It's nice to hear about good store operatives and it sounds like Tom got as much satisfaction from helping you as you did. Thanks for sharing 😃

Posts: 99,320
Topics: 765
Registered: ‎14-01-2013

Re: Thankyou

Lot of praise for shop advisors over the last week or so.....Always good to hear..

*The Game Is On*

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Community Manager
Posts: 7,530
Registered: ‎18-02-2016

Re: Thankyou

Thanks for the tag @MI5 smiling

 

@Anonymous I'm really pleased that you had a good experience with this O2 Store! I'll make sure that your feedback is passed on. wink

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Anonymous
Posts: 0

Re: Thankyou

Its turned out I said thanks too soon, I've had no network service since the phone change over, so my 24hr max wait has so far been about 50 plus hrs with no usable phone. 

Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Thankyou

Try live chat to check your sim http://www.o2.co.uk/contactus or pop back to the store.
I'm sure they will sort it quite quickly for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Thankyou

Yes I tried the live chat in the end and they were really helpful and my phone was up and running within a couple of hours, thanks.

Posts: 115,866
Topics: 571
Registered: ‎04-04-2012

Re: Thankyou

Good to hear.
Live chat are useful for that level of support.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,088
Topics: 580
Registered: ‎04-01-2009

Re: Thankyou

Nice to hear, Chat doesn't have a great reputation so it's good that they sorted the problem out for you 😀