Re: Thankyou

Anonymous · ‎17-12-2017

Just wanted to say thank you to Tom G at Woking o2, he's a star! Helped me find a new phone and cos it needed a different sim to my last one, he transferred all my nos, fab!

MI5 · ‎17-12-2017

I'm sure @Martin-O2 or @Marjo will feedback your thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎17-12-2017

It's nice to hear about good store operatives and it sounds like Tom got as much satisfaction from helping you as you did. Thanks for sharing 😃

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Cleoriff · ‎17-12-2017

Lot of praise for shop advisors over the last week or so.....Always good to hear..

Veritas Numquam Perit

Martin-O2 · ‎18-12-2017

Thanks for the tag @MI5

@Anonymous I'm really pleased that you had a good experience with this O2 Store! I'll make sure that your feedback is passed on.

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Anonymous · ‎19-12-2017

Its turned out I said thanks too soon, I've had no network service since the phone change over, so my 24hr max wait has so far been about 50 plus hrs with no usable phone.

MI5 · ‎19-12-2017

Try live chat to check your sim http://www.o2.co.uk/contactus or pop back to the store.
I'm sure they will sort it quite quickly for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎23-12-2017

Yes I tried the live chat in the end and they were really helpful and my phone was up and running within a couple of hours, thanks.

MI5 · ‎23-12-2017

Good to hear.
Live chat are useful for that level of support.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎24-12-2017

Nice to hear, Chat doesn't have a great reputation so it's good that they sorted the problem out for you 😀

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS