on 09-01-2019 21:26
I think this is a mistake on O2's part and I need this resolved.
on 09-01-2019 21:35
on 09-01-2019 21:36
Do you have a promotional tariff? ie 10GB with an extra 10gb added?
If so you will get a warning before the first amount is used. The 2nd lot of data will kick in after that
If not then you need to ring customer services on 202 to check whats happening.
on 09-01-2019 21:53
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 10-01-2019 10:47
It may also be worth noting that the values shown on your phone do not always equate to what the carrier thinks you have used due to different dates being used. Could your phone be set up to start/end each month on different dates? Probably not, but just a thought? You can check what dates your phone uses in the Settings app on android. Not sure where it would be on other devices as I've never used an iPhone etc
on 02-03-2019 21:33
I had the same thing. I have 10gb plus 10gb bolt on.
I checked my O2 app and had used 10gb so assumed it just meant the first 10gb has been used. No issues here but had never had that text before.