Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Kim
Level 1: Joiner
Posts: 1
Registered: ‎09-01-2019

Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

There is no way I have used this much data in 7 days. I have my data warning on my phone set to alert me if it goes over 15GB, and I don't have any autoplay videos on etc. I always use the free train wifi whilst out and about.

I think this is a mistake on O2's part and I need this resolved.
Posts: 8,055
Topics: 105
Kudos: 1,627
Registered: ‎17-03-2015

Re: Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

@Kim This is not O2 you are talking to. This is a customer forum. You need to call customer service 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Posts: 63,014
Topics: 650
Registered: ‎14-01-2013

Re: Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

@Kim

Do you have a promotional tariff? ie 10GB with an extra 10gb added?

If so you will get a warning before the first amount is used. The 2nd lot of data will kick in after that

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

 

If not then you need to ring customer services on 202 to check whats happening.

*The Game Is On*


Posts: 84,014
Topics: 518
Registered: ‎04-04-2012

Re: Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

Sounds more like 20gb for the price of 5gb promotion.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,734
Topics: 530
Registered: ‎04-01-2009

Re: Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

Highlighted
Level 13: Prompter
Posts: 810
Registered: ‎11-07-2012

Re: Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

It may also be worth noting that the values shown on your phone do not always equate to what the carrier thinks you have used due to different dates being used.  Could your phone be set up to start/end each month on different dates?  Probably not, but just a thought?  You can check what dates your phone uses in the Settings app on android. Not sure where it would be on other devices as I've never used an iPhone etc

Thanks

Steve
Level 3: Thinker
Posts: 53
Registered: ‎18-04-2013

Re: Text saying I have used 80% data, phone says I've used 4.2GB of 20GB

I had the same thing. I have 10gb plus 10gb bolt on.

 

I checked my O2 app and had used 10gb so assumed it just meant the first 10gb has been used. No issues here but had never had that text before.