Terrible service trying to get a PAC Code

[Anonymous]

Does anyone think O2 has a policy of keeping customers waiting so long for their PAC Code (the code you need when you cancel your contract) in the hope they'll just get fed up and give up trying to cancel their contract? I've been waiting over an hour on Live Chat, having been through all the security checks and fielded all their questions about why I want to leave, and then I get the silent treatment. I know for a fact I have had no interruptions to my connection. Is this cynical or just poor customer service? I've taken a screen grab of the conversation to send to them.

[Anonymous]

Call cs on 202 if chat isn't working out for you 

you our can also complain here

http://www.o2.co.uk/how-to-complain

[MI5]

Live chat can be problematic at timesbso maybe beat to call CS.
To avoid long queues when calling try between 8 and 8.30am

[Curr946]

@TobyFeedback - Would be good to be able to request a pac on myO2. If O2 needed to speak with us, say to try save us, security etc CS could ring us?

[MI5]

[Curr946]

What

It could happen...

[Anonymous]

CS ring customers 

your having a giraffe

[Curr946]

---

@Anonymous wrote:

CS ring customers 

your having a giraffe

---

Yeah, your probably right... but its good to dream

[jonsie]

They've no need to call because YOU have to call them, can't see that changing anytime forever

[Toby]

Hi @Curr946, 

Thanks for the feedback! Any and all suggestions are welcome any time :). If I hear of any changes related to this, I'll let you know. Have you seen a similar system used in another company out of interest?