Re: Terrible service in 02 shop

Beatnik23 · ‎03-12-2020

I have just had a horrible experience in a 02 shop and received really bad service. It involved the shop manager...How do I complain?

MI5 · ‎03-12-2020

@Beatnik23

I'll ask @O2Emma to contact you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Nick_selkent · ‎03-12-2020

@Beatnik23

Hi you could try sending a complaint to
resolutionexpert@o2.com

If your still not happy continue with these:

complaintreviewservice@o2.com

Or by writing to
O2 Complaints Review Service
PO BOX 694
Winchester
SO23 5AP

MI5 · ‎03-12-2020

I'll tag @O2Emma again in case the first tag failed.

Forum etiquette is to explore other avenues first and only offer complaints as a last resort.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Emma · ‎03-12-2020

Hi @Beatnik23 I will need to private message you to discuss issue thanks.

O2Emma · ‎03-12-2020

I have picked this up thanks @MI5 .

MI5 · ‎03-12-2020

Thanks @O2Emma

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Emma · ‎03-12-2020

No problem @MI5 .