TERRIBLE Customer Service at O2 - Incompetent Liars

[Anonymous]

Terrible customer service. Went to the edgware branch of o2 to get a replacement sim card. did a security check, had id and bank card and got a sim card. all well and good. 

gone home, contacted o2 to get the lost bar removed from my account when they told me that there was no new sim assoicated with my account

Hold on. i just got one. Now this is where it gets funny. I called the store and spoke to the person i dealt with when i came into store. He told me that he did all that he could and couldnt do any more. the only thing he could do was issue another sim 2 days after due to you being unable to issue sims after 24 hours and all the pollava. he was incredibly rude and wasnt bothered to check anything. just complete nonsense. god know where they get these peoople from. 

so i entered a live chat soon afterwards to get some further information and hopefully talk to somone reasaonable. so i was asked the normal questions 

post code, name, phone number and security questions 

and then wollop. the mast is down in your area.

Sorry

the mast is down in your are sir

you can check you network here 

is there anything i can help you with

thats not what i asked 

(long pause)

Honestly, dont get me wrong i love o2. tu go is probably one of the best things out there. but the people at customer servicce position are absolutely rubbish. the problem is theres no one to really get anything sorted out. yes anyone can sell an iphone contract especially when the person who comes in already is intending to buy one. But when it comes to actually helping or solving problems. These people are clueless. i did eventually go to another branch of o2. Store manager came and sorted out my problem there and then. what a gent. Honestly, finally someone who actually know what theyre talkign about. 

But yes. not the best expereience 

[MI5]

A perfect example of how woefully inadequate live chat really is!

[jonsie]

I've used live chat overseas with success but to be honest I was pleasantly surprised that they resolved my issue at the first time of asking. Maybe I was lucky enough to get through to a UK adviser using the chat link on the complaints page.

Having said that I would always choose to call if possible.

[MI5]

I only use them for the very simple tasks.

[jonsie]

To be fair, mine was a simple refund....

[MI5]

Like I said. Simple things only.....

[Toby]

HI @Anonymous,

Please feel free to send me a private message and we can have a chat about how to improve your situation.