Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Sony experia 1 II + free headphones issue.

I'm having a problem with O2 right now, I bought sony experia 1 II with free sony headphones on 9th Dec(offer vailid till 25Dec) and I claimed headphones on sony webside the same day, like I has been informed in 02 shop- unfortunately sony after 28days send me mail that they did not had such a offer with o2 in this time and I should speak wit O2, but O2 right now claiming that there was no offer like this (I even sent them screenshots of this offer) but they did not expect them as a proof and they offer me £30 as an apology. Did anyone have this problem and solved this with them?? What I should do now? Contact citizen advice? Take this to court? I habe all screen shots of emails, offer etc I feel lied by o2 :/
Posts: 117,560
Topics: 575
Registered: ‎04-04-2012

Re: Sony experia 1 II + free headphones issue.

I'll ask @O2Lisa to contact you in the morning @MSch 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Re: Sony experia 1 II + free headphones issue.

Thank you.
Posts: 494
Topics: 0
Kudos: 72
Registered: ‎08-03-2017

Re: Sony experia 1 II + free headphones issue.

Morning guys, thanks for the tag @MI5 

I'll message you privately @MSch and get this looked in to for yousmiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

signature
Level 1: Joiner
Posts: 5
Registered: ‎13-01-2021

Re: Sony experia 1 II + free headphones issue.

@O2Lisa I sent you a email 😉 Hopefully you are going to be able to help me sort this situation.
Thank you.
Posts: 494
Topics: 0
Kudos: 72
Registered: ‎08-03-2017

Re: Sony experia 1 II + free headphones issue.

Morning @MSch, sorry I'd just finished for the weekend, just checking all my notifications and I'll reply to your private message shortly smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

signature