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Level 1: Joiner
Posts: 9
Registered: ‎10-11-2014

Shocking waiting time when put on hold with 02

40 miniutes into this phone call with 02 and still no response, I received my new phone last week and forgot to add the imsurance so I have called up 02 and they have put me through to the person that I need to speak to, This was 45 min ago and I am still waiting! Also to add an 02 staff member promised to call me today at 1PM as he could not get hold of someone earlier on in the week, Such very poor service and one I would not recommend!

Level 43: Bright Spark
Posts: 2,611
Registered: ‎04-04-2012

Re: Shocking waiting time when put on hold with 02

@O2Simon and @O2Korey

Can you assist @Ninjawarrioruk7
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts
O2 Support
Posts: 24
Registered: ‎14-01-2018

Re: Shocking waiting time when put on hold with 02

Thanks for the tag @madasaf1sh, @Ninjawarrioruk7 I will pm you to look into this for you
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