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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2018

Service Outage

Hi, Yesterday you released that the outage was just data, however I had no network for the majority of the day. This caused quite a few issues when needing to make calls and also the issue of my children’s schools not being able to get a hold of me. I appreciate there has been an apology and explanation for the data but what about the fact I was unable to use my phone unless it was linked to WiFi and even then I don’t have the ability to FaceTime the schools!!
Posts: 83,210
Topics: 577
Registered: ‎04-01-2009

Re: Service Outage

Anonymous
Posts: 0

Re: Service Outage

You aren’t the only one that couldn’t text or call anyone 

Posts: 97,100
Topics: 757
Registered: ‎14-01-2013

Re: Service Outage

They have offered compensation @Jade

Info here

We will be in touch with our customers shortly to share: 
• For our Pay Monthly customers, SMB business customers and mobile broadband customers we will be crediting two days of monthly airtime subscription charges by the end of January 
• For our Pay As You Go customers we will be giving a 10% credit on a top-up in the New Year and will let our customers know when it is available 
• For our Pay As You Go mobile broadband customers we will be giving a 10% discount on a Bolt On purchase in the New Year and will let our customers know when it is available 

We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again 

*The Game Is On*

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Moderator
Posts: 15
Registered: ‎05-12-2018

Re: Service Outage

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.